1. Shipping

When you place an order it is been immediately processed. A confirmation email will be sent to your email address when your order is complete. Your order is sent via the Hellenic Post.

Zane Hellas offers FREE SHIPPING on every order regardless of your country.

All product prices are calculated in Euro (€) and include all taxes. When your country currency differs, your credit card company will convert the transaction to your own currency.

2. Delivery

You can find the estimated delivery time for your country on the following table, although very occasionally shipping can take a little longer (our company is based in Greece). 

*For every purchase over 50€, a tracking number is provided to view the delivery status.

Estimated Delivery Time
 Country Working Days Calendar Days
USA & Canada 8-10 11-15
Europe 5-6 5-8
Rest of the World 9-12 11-16
3. On-time Delivery Guarantee

Full refund if the order isn’t received in guaranteed delivery time. If you haven’t received your order within the following day limits (counting from the completion day of your order) contact us at customerservice@zanehellas.com and we will refund your order.

Guaranteed Delivery Time
 Country Working Days Calendar Days
USA & Canada 15 22
Europe 8 15
Rest of the World 16 25

Full refunds are not available under the following circumstances:

* Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
* Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, postal services company strikes)