Privacy & Policy
last updated: April 2018
For the purposes of this policy, ZANE HELLAS defines the term “user” as an individual that visits our front-end website (for example www.zanehellas.com), uses our services and has an established relationship with ZANE HELLAS. In the following paragraphs, the term “user” may also be referred to as “you” and ZANE HELLAS company may be referred to as “we”.
WHO IS ZANE HELLAS?
The Greek company, ZANE HELLAS Ioannis Nenoglou & Co. LP (“ZANE HELLAS”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
ZANE HELLAS, Ioannis Nenoglou & Co. LP
A. Papandreou 14 & Filippoupoleos 46 str.
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. ZANE HELLAS’ Data Protection Officer can be reached at the following address:
2 Demokratias sq. & Lagkada 1 str.
Thessaloniki – Greece
You may, at any time, contact ZANE HELLAS or our Data Protection Officer directly, with all questions and suggestions concerning data protection.
ZANE HELLAS may collect information from you because we have a legal reason (allowed by law) to collect the information, or because you have consented for us to do so for a specific purpose. While visiting our website, we collect information that you provide when placing an order, subscribing to any newsletters or other requests for information. All information is received in connection with providing your service, fulfilling your purchase order and optimizing your shopping experience.
In order to improve its services and the user experience it offers, ZANE HELLAS uses a variety of third-party web tools some of which focus on digital advertising and web analytics. ZANE HELLAS leverages a variety of technologies and social media services to communicate and interact with the public. These third-party websites and applications include popular social networking and media sites, open source software communities, and more. ZANE HELLAS ensures that every third-party used applies best security practices and fully complies with this Data Protection Policy. Data that is forwarded to third-parties, is only used to provide you with our services. You will find all information related to the third-parties we collaborate with, under every specific section below.
TYPES OF COLLECTED INFORMATION
Information you may provide us with your consent
When you perform an action on our website such as subscribe to our mailing list, contact us through any form or place an order, we collect information essential to providing you with the related service. The following types of information are in each case collected in accordance with your consent:
❯ Personal details like your name and email address when filling a contact form, signing up for our mailing list or creating an account on our website.
❯ Further details like your country, address, phone number and order information, when completing a purchase on our online store.
❯ Specific information you may share with us regarding any health situation when contacting us to ask for details on how to use our products.
Automatically collected information
Certain information about your visit can be collected when you browse our website. We, and in some cases our third-party service providers, can collect the following types of information about your visit, including:
❯ Access information like (1) your IP address, (2) the type of device you use to connect to our website, (3) the type of browser used, (4) the operating system used, (5) the website from which an accessing system reaches our website (so-called referrers) (6) your geographic location based on your IP address (7) date and time of your visit and any other similar information regarding your visit to our website.
❯ How you interact with our website like (8) the pages you’ve visited (9) time spent on a page (10) button clicks (11) a form completion.
❯ Cookies (refer to the Cookies Policy).
WHY DO WE COLLECT THIS INFORMATION
All information we collect helps improve our customer service and optimize the shopping experience we offer you. We need the information referred to the previous section in order to process transactions and respond to your request or other correspondence. Additionally, we use this information to send you emails containing information and updates pertaining to your order or request, given that you have provided us your consent for receiving such information.
For the purpose of website analysis, we use tools, such as Google Analytics, to collect basic information about visits to ZANE HELLAS’ website. This information is used to maintain the website including monitoring site stability, measuring site traffic, optimizing site content, and may help make the site more useful to visitors.
For further details regarding all third-parties we use please see our List of Third-party tools.
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, ZANE HELLAS will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission.
Who has access to your data?
Your data may be shared within ZANE HELLAS’ members, such as the data processor and data analyst. All processes related to personal data are held with confidentiality and reliability.
We never pass on, sell or swap your data for marketing purposes to third parties outside ZANE HELLAS. Data that is forwarded to third parties, is only used to provide you with our services. You will find all information related to the third parties we collaborate with, under every specific section below.
SECURITY OF DATA
What security measures do we perform?
ZANE HELLAS is committed to protecting consumer information entrusted to us through zanehellas.com. We perform all necessary security measures to safeguard the information you provide in accordance with the requirements of applicable laws. These security measures include:
❯ Strong password protected directories and databases to ensure strict data access and safeguard your information.
❯ SSL (Secure Sockets Layer) technology to ensure your information is fully encrypted and sent across the Internet securely.
❯ System and network monitoring for unauthorized activity. The procedure includes service-level and file-level auditing of our systems to monitor any potentially unauthorized activity and ensure a secure system.
❯ Firewall technology as an extra layer of protection. The firewall ensures restricted access to our systems.
HOW DO WE GET YOUR CONSENT
ZANE HELLAS will only perform processing of your personal data in accordance with your consent. Your consent is required for actions where data storage or processing is essential to the functionality of the service we offer you. Such actions are, placing an order, creating an account or joining our mailing list. In any other case of personal data collection, you shall let us know your preferences through our Privacy Options section.
You have always the right to withdraw your consent and ask for the deletion of any stored data related to you. On how to do so please see the List of Third-party tools or update your preferences through our Privacy Options section.
HOW LONG DO WE KEEP YOUR DATA?
Personal data related to your role as a customer of our online shop such as details of your placed orders will be kept for as long as you are an active customer.
We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing, we will consider you an inactive customer if you haven’t opened an e-mail for within the last year. After this time period, your personal data will be deleted.
Regarding our customer services, we will use your personal data to manage your queries, answer questions, handle complaints and delivery issues through e-mail, our chat function, telephone and through social media. We will keep your data for 12 months, after this period your data will be fully deleted.
Right to access
You have the right to request information about the personal data we hold on you at any time. To request this information please contact us at firstname.lastname@example.org
Right to portability
Whenever ZANE HELLAS process your personal data by automated means based on your consent, you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party.
Right to rectification
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have an account to zanehellas.com you can edit your personal data under your account page.
Right to erasure (‘Right to be forgotten’)
You have the right to request deletion of any personal data processed by ZANE HELLAS at any time except for the following situations.
(1) You have an ongoing matter with customer service.
(2) You have an open order which has not yet been shipped or partially shipped.
(3) You have an unsettled debt with ZANE HELLAS, regardless of the payment method.
(4) If you are suspected or have misused our services within the last four years.
(5) Your credit application has been rejected within the last three months.
(6) If you have made any purchase, we will keep your personal data in connection with your transaction for bookkeeping rules.
Right to restrict processing
You have the right to restrict the processing of personal data (meaning that the data may only be held by the controller, and may only be used for limited purposes) if:
(1) The accuracy of the data is contested (and only for as long as it takes to verify that accuracy);
(2) The processing is unlawful and you request restrictions (as opposed to exercising the right to erasure);
(3) ZANE HELLAS no longer needs the data for the original purpose, but the data are still required by the controller to establish, exercise or defend legal rights;
(4) Verification of overriding grounds is pending, in the context of an erasure request.
Right to object to the processing
You have the right to object to the processing of your personal data that is based on ZANE HELLAS legitimate interest. ZANE HELLAS will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Right to object to direct marketing
You have the right to object to the processing of personal data for the purpose of direct marketing, including profiling.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website (if you allow) and stored on your computer’s hard drive. Cookies enable the sites or service providers systems to recognize your browser and capture and remember certain information. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
THIRD PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. You have the right to restrict the processing of your personal information by any of these third-parties.
If you sign up for our newsletter, which is administered through Mailchimp, we will store some of your information, including your email address, IP address and certain information about the links you click within the emails we send you, on a MailChimp server. The emails we send aim to inform you about special offers and news. You are always free to unsubscribe from our newsletter.
CHILDREN UNDER 16
This website is not directed to nor does it knowingly collect any personal information from children under 16 years of age. If you are under 16, you may only use this website with the involvement of a parent or guardian.
MEDICAL AND HEALTH INFORMATION
Personal information you may voluntarily share with us related to any health situation remains strictly confidential. At no case do we ask for this information. If shared by you, we do not sell, trade or otherwise transfer such information to third-parties nor do we use it for marketing or advertising purposes.
Additionally, any medical information provided by ZANE HELLAS about medical conditions and treatments should not be treated as advice. Any medical studies mentioned on this site about oregano oil and its therapeutic properties are indicative. When attempting to treat a medical situation you should always take advice from your doctor, pharmacist or another professional healthcare provider. ZANE HELLAS will not accept responsibility when medical advice is missing or instructions are not followed accordingly.
CONTACT US OR OPT OUT
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information without your consent. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. We may use this information to address network integrity and security issues or to investigate, prevent or take action regarding illegal activities or violations of our other policies. We may also use this information if required by law.